Refunds Policy
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase damages caused by regular wear do not qualify for a replacement. Please note you may return most ShaoLinMart items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You’ll receive a refund or replacement once we receive the item back if the item is in stock.
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return labels will be provided only for defective products within the policy time.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.
Damaged or Defective Items
We truly care about the quality and safe delivery of every order.
If, unfortunately, your item arrives damaged or defective, please contact us via email within 7 days of receipt. To help us resolve this quickly for you, we kindly ask you to provide the following:
- A complete unboxing video (from the unopened package to the full unboxing, clearly showing the outer packaging and the item’s condition);
- Clear photos of the damaged item;
- Clear photos of the outer packaging box (if there are visible signs of damage).
Once we receive and verify this information, we will gladly send you a brand-new replacement free of charge.
Please note: Without the unboxing video and required evidence, we may not be able to confirm whether the damage happened during transit, and therefore a refund may not be possible.
Non-Delivery and Lost Packages
If you do not receive your package within 60 days after shipment, you must contact us at contact@shaolinmart.com to report the issue. We may initiate an investigation with the carrier to determine the delivery status.
Refunds or replacements will only be considered if the non-delivery is confirmed to be caused solely by Shaolinmart or our logistics partners.
Shaolinmart is not responsible for non-delivery resulting from customer-related reasons, including but not limited to an incorrect or incomplete address, failed delivery attempts, failure to collect the package, customs issues, refusal of delivery, or any circumstances beyond our reasonable control.
Where Shaolinmart is confirmed to be at fault, Shaolinmart may, at its sole discretion, either resend a replacement or issue a refund.
Refunds
Refunds are generally not available for damaged items unless the damage is confirmed to have occurred during shipping and all required evidence is provided (including an unboxing video).
Additional non-returnable items:
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps after being opened or used.
- Sale items (special offers)
Free gifts, promotional items, or complimentary products provided with an order are non-returnable, non-refundable, and cannot be exchanged for cash, store credit, refunds, or discounts.
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: contact@shaolinmart.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 10% off the same item.
To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.
Shipping Insurance & Claims Policy
To provide additional protection against shipping-related risks, customers may choose to purchase optional shipping insurance at checkout.
1. Coverage for Insured Orders
In the event of damage or loss where shipping insurance was purchased, the customer shall seek compensation through the designated insurance claim process.
All claims must be submitted directly through the insurance claim portal:
https://claims.surecircle.net/
Insurance coverage is subject to the provider’s terms and conditions, which can be reviewed here:
https://www.shipsurance.com/surecircle/terms
PLATFORM EXEMPTION: ONCE AN INSURANCE CLAIM IS INITIATED, THE PLATFORM SHALL NOT BE RESPONSIBLE FOR ANY ADDITIONAL COMPENSATION, REFUNDS, OR REPLACEMENTS.
NO RIGHT OF RECOURSE: NEITHER THE CUSTOMER NOR THE INSURANCE PROVIDER SHALL HAVE THE RIGHT TO SEEK SUBROGATION OR ANY FORM OF RECOURSE AGAINST THE PLATFORM FOR THE CLAIMED AMOUNT OR RELATED LOSSES. THE INSURANCE SETTLEMENT SHALL BE THE FINAL AND SOLE REMEDY.
2. Orders Without Insurance
FOR ORDERS WHERE SHIPPING INSURANCE WAS NOT PURCHASED, THE PLATFORM ASSUMES NO LIABILITY FOR SHIPPING-RELATED INCIDENTS. While we may, at our sole discretion, assist in contacting the carrier to investigate issues, the Platform shall not be held responsible for any loss, theft, or damage once the carrier has marked the package as "Delivered."
By opting not to purchase insurance, the customer acknowledges and accepts all risks associated with transit. We strongly encourage customers seeking full protection to purchase shipping insurance at checkout.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shaolinmart.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shaolinmart.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shaolinmart.com.
Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. ShaoLinMart is not responsible for packages lost in transit if sent via a non-trackable carrier.
If you have any problems, please contact us in following ways:
Facebook: @ShaoLinMart
E-mail: contact@shaolinmart.com
Company Name: ShaoLinMart
Please email contact@shaolinmart.com for detailed address
